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Betting Rules
1. General betting conditions
These rules apply to betting activity conducted through Wolfy Casino, including casino games, live gaming products, promotional games and any other wagering service made available on the website. Not every product will be available at all times, and the rules for a particular product may contain additional requirements. The specific game or market rules displayed before participation form part of the conditions applying to that bet.
You are responsible for reading the information shown on the relevant betting screen before confirming a wager. This includes the minimum and maximum stake, available bet types, game instructions, any applicable fees or deductions, settlement conditions, result information and restrictions. If you do not understand a rule or betting option, you should not place the bet until you are satisfied that you understand how it works.
You must use the website only where online gambling is lawful for you. You must also meet the minimum legal gambling age that applies in your location and provide accurate information when creating or using an account. In Australia, gambling services are generally restricted to people aged 18 years or over, but you remain responsible for checking the laws that apply to your circumstances and location.
- Only one personal account should be used unless Wolfy Casino has expressly approved another arrangement.
- Your account must be operated by you and not by another person on your behalf.
- You must keep your login details, payment information and account access secure.
- You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not attempt to interfere with the website, games, betting systems or security controls.
Wolfy Casino may apply verification, security and compliance checks before or after betting activity. Where required, you may be asked to confirm your identity, age, payment ownership or source of funds. A bet, withdrawal or account feature may be delayed or restricted while a check is being completed. Any action taken will be handled in accordance with the applicable Terms and Conditions and legal obligations.
2. Placing and accepting bets
Before you confirm a bet
A bet is placed when you select the relevant option, enter or confirm your stake and complete the confirmation process shown on the website. You should check all details carefully before submitting the bet. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant product rules expressly allow this.
The amount available in your account must be sufficient to cover the stake at the time you place the bet. A bet may not be accepted if the account balance is insufficient, the product is unavailable, the betting period has closed, the account is restricted or the transaction cannot be authorised. A displayed price, balance or game status may change before acceptance.
Acceptance and confirmation
A bet is not necessarily accepted merely because it has been selected or appears in a bet slip. Acceptance occurs only when the website confirms that the bet has been successfully recorded. You should retain the confirmation details shown in your account or transaction history. If confirmation is not displayed, check your account before attempting to place the same bet again, as a duplicate wager may otherwise be created.
Wolfy Casino may refuse, limit, suspend or void a bet where permitted by the applicable rules. This may include situations involving an obvious error, a malfunction, suspected misuse, an incomplete transaction, a breach of account conditions or a failure of the relevant game or betting service. Any decision will be assessed under the rules that apply to the product and the circumstances involved.
- You are responsible for checking the stake and bet details before confirmation.
- You should not place a bet using funds that you cannot afford to lose.
- A bet cannot normally be transferred to another account or person.
- Bets made using an account that is closed, suspended or restricted may be reviewed under the applicable rules.
- You should keep records of relevant confirmations, account activity and transaction information.
Where a promotion, bonus or special offer is connected to a bet, additional terms may apply. Those terms will be displayed with the offer and should be read before participation. If promotional conditions conflict with these general rules, the specific promotional terms will apply to the extent of that conflict.
3. Game results and settlement
Determining outcomes
Game and betting outcomes are determined by the rules and systems applicable to the relevant product. For digital games, the result may be generated by approved game software or another system used for that product. For live or event-based products, the result may be based on the official outcome or result source identified in the product rules. The result recorded in the website system is used to settle the bet, subject to any review required under these rules.
The rules displayed for each product explain how wins, losses, ties, void outcomes and other result types are treated. They may also explain how an event is treated if it is postponed, abandoned, interrupted, completed differently from expected or subject to an official correction. You should read these provisions before placing a bet, particularly where the outcome depends on an external event.
Settlement and account records
After a result is available, the bet will be settled according to the applicable product rules. The outcome and any resulting account adjustment may appear in your betting or transaction history. Account records are provided to help you review activity, but you should also monitor your balance and report any apparent discrepancy through the support process made available on the website.
If an outcome is later found to have been recorded incorrectly because of a technical problem, human error, an incorrect result source or another issue, the settlement may be corrected. This can include reversing an incorrect credit, restoring a stake, re-settling a bet or voiding a transaction where the product rules allow it. A correction does not remove any obligation to comply with account, payment or verification requirements.
Where a bet is declared void under the applicable rules, the usual treatment is that the bet is cancelled and the stake is returned, unless the specific product rules state another treatment. A void result does not necessarily mean that all related bets are void. Each bet will be considered according to its own terms and the relevant settlement provisions.
- The product rules determine whether a result is a win, loss, tie or void.
- An official correction or system review may change an earlier settlement.
- Related bets may be settled separately where the rules require separate treatment.
- Displayed results should be checked against the rules for the relevant game or market.
- A result cannot be changed simply because it differs from your expectation or preference.
4. Technical issues, errors and cancellations
Online betting depends on internet access, devices, payment services, communications networks and software. Wolfy Casino does not guarantee that the website or every game will always be available, uninterrupted or free from delay. A temporary outage, connection failure or device problem may prevent a bet from being submitted, confirmed, displayed or settled immediately.
If you experience a problem while placing a bet, do not repeatedly submit the same wager without first checking your account or betting history. A transaction may have been recorded even if the confirmation screen was not displayed. Keep any available reference number, screenshot, time, stake and product details, as this information may assist with a review.
Obvious errors may be corrected where permitted. An obvious error could include a clearly incorrect price, payout display, game value, result, stake calculation or other information that a reasonable user would recognise as erroneous. A bet affected by such an error may be voided or settled using the correct information, in accordance with the applicable product rules and Terms and Conditions.
Wolfy Casino may suspend a game, market or betting service where there is a technical problem, security concern, maintenance requirement, suspected manipulation or other operational reason. If a service is suspended, pending bets will be dealt with under the relevant rules. Cancellation or correction of a bet is not guaranteed merely because the website was slow, a price changed or the service became unavailable.
Questions and disputes
If you believe a bet has been recorded or settled incorrectly, review the product rules and your account history first. You may then raise the issue through the support channels shown on the Wolfy Casino website. Provide a clear description of the concern and any available transaction details. Reviews are based on the applicable rules, system records and information relevant to the transaction.
A complaint should be made as soon as reasonably possible. While an issue is being reviewed, related account activity may be placed on hold where necessary to protect the account, preserve records or complete verification. Nothing in these Betting Rules limits any rights you may have under applicable Australian consumer or gambling laws.
5. Safe and responsible betting
Betting should be treated as entertainment, not as a way to earn income or recover financial losses. There is no guaranteed strategy, system or prediction that can remove the risk of losing. You should decide your own spending and time limits before playing and stop when those limits are reached.
- Set a budget using money you can afford to lose.
- Set time limits and take regular breaks.
- Never chase losses by increasing your stakes.
- Do not bet when distressed, under the influence of alcohol or affected by medication.
- Keep gambling separate from essential household, rent, credit or bill money.
- Use available account controls, deposit limits, time-outs or self-exclusion options where you need help managing your play.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you are concerned about your gambling, stop playing and use the responsible gambling tools or support information available on the website. You can also seek help from an independent Australian gambling support service. Friends, family members and qualified financial or health professionals may also be able to provide support.
Wolfy Casino may take steps to protect users, including applying account restrictions, declining transactions, suspending activity or requiring additional checks. These actions may be taken where responsible gambling concerns, legal requirements, security issues or breaches of the website rules are identified. You must not attempt to avoid a restriction by opening or using another account.
These Betting Rules are intended as general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual game or bet. The version published on the website may be updated from time to time. You should review the current version before using the service, and continued use after an update indicates that you accept the revised rules to the extent permitted by law.