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Privacy Policy
About this Privacy Policy
Wolfy Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with the website’s other terms and policies, including any information about responsible gambling, account use and cookies.
Personal information means information that identifies you or could reasonably be connected with you. The information collected depends on how you use the website. Some information is provided directly by you, while other information is collected automatically when you browse, sign in, make a transaction or use account features.
By using the website, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, it will be requested in an appropriate way. You may withdraw consent for optional processing, such as marketing, although this will not affect processing that is necessary to operate your account, meet legal obligations, protect the website or prevent fraud.
Information collected and why it is used
The website may handle different categories of information in order to provide gambling services, maintain a secure platform and meet operational and legal requirements. The amount and type of information requested may vary depending on the services you use, your account activity and any checks that are required.
Account and contact details
This may include your name, date of birth, residential or contact information, login details, account preferences and communications with support. These details may be used to create and manage your account, confirm your identity, provide customer assistance, communicate important account information and maintain accurate records.
Identity and verification information
To help confirm that an account is being used by the correct person, the website may request identity or age verification information. This can include copies or details from verification documents and information needed to complete account checks. This information may be used for identity verification, age checks, anti-fraud controls, account security and compliance with applicable requirements.
Payment and transaction records
The website may process information about deposits, withdrawals, gaming activity, payment methods, transaction history and related account balances. Payment information is used to process transactions, investigate unusual activity, assist with payment queries, keep financial records and support fraud prevention. Payment providers may handle payment details in accordance with their own privacy notices.
Device, usage and technical information
When you use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with website features. This helps keep the website working, understand performance, detect suspicious activity, improve services and provide a more consistent experience.
Support and communications
Records of messages, enquiries, complaints and other communications may be retained so that support requests can be handled, questions can be answered, service quality can be reviewed and relevant account history can be understood. Communications may also be used to investigate security, payment or account issues.
- Running and administering your account and providing requested services.
- Completing identity, age, security and anti-fraud checks.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to enquiries.
- Maintaining, testing and improving the website and its features.
- Detecting misuse, suspicious behaviour, technical threats and attempted fraud.
- Meeting legal, regulatory, accounting and record-keeping obligations.
- Sending service communications and, where permitted, optional marketing messages.
Cookies, service providers and information security
Cookies and similar technologies
Wolfy Casino may use cookies and similar technologies to remember settings, support account functions, maintain sessions, understand website usage and help improve performance. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or communications.
You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of particular website functions. Browser settings differ, so you should check the help information for the browser or device you use.
Sharing information
Information may be shared where reasonably necessary to provide the website and its services. This can include sharing with payment and transaction service providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention services, and professional advisers. These providers should only receive information needed for their relevant function and may be subject to confidentiality or security obligations.
Information may also be disclosed where necessary to protect the website, players or other people, investigate suspected wrongdoing, respond to a lawful request, resolve a dispute, enforce applicable terms or meet a legal or operational obligation. Information may be processed in countries outside Australia where service providers or technical systems are located. Where this occurs, reasonable steps are taken to handle information securely and consistently with applicable privacy requirements.
Security
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, secure connections, verification procedures and internal handling practices. No online service can guarantee complete security, so players should use strong, unique login details, keep account information confidential and contact support promptly if they suspect unauthorised activity.
Your privacy rights and choices
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can contact support@wolfycasino.best to ask about your information or exercise these rights. Requests should include enough information to help identify the relevant account and understand what you are asking for.
- Access your personal information and ask for an explanation of how it is used.
- Request correction of information that is inaccurate, incomplete or out of date.
- Request deletion of your personal information where there is no continuing reason for it to be retained.
- Withdraw consent to marketing communications or other optional processing where consent is the relevant legal basis.
- Ask questions about the handling, sharing or security of your information.
You can usually stop promotional messages by using an unsubscribe option included in the message or by contacting support@wolfycasino.best. Stopping marketing does not stop important service communications, account notices, security messages, transaction updates or other information needed to provide the service.
Before responding to a request, reasonable steps may be taken to verify your identity and protect account information from being disclosed to the wrong person. Some requests may be limited or declined where processing is necessary for security, fraud prevention, legal obligations, dispute handling or another valid purpose. If a request cannot be completed in full, an explanation may be provided where appropriate.
Retention, account closure and policy updates
Personal information is retained for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute resolution and business records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes and demonstrating that relevant obligations have been met. The exact retention period can depend on the type of record and the reason it was collected.
This policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will apply when you use the website. Players should review this page periodically for changes. If you have a privacy question, want to request access, correction or deletion, or wish to withdraw consent to marketing, contact support@wolfycasino.best.